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Organisation Design – The Eaton Square Way

Organisation Design – The Eaton Square Way

Strong organisation design can help organisations find the right path to strategic execution and ultimately profit but don’t believe the hype…there is no right answer just the right one for your organisation

In the last number of years CEOS and Senior Managers have had to deal with contrasting situations moving from economies in deep recession slowly fighting their way back to growth right through the current period where finding capability is now the biggest issue. Different situations require different strategies and hence different organisation structures or in some cases just a tweak to the existing one. Do any of these sound familiar:

  • You have just become CEO or Director of a new organisation and although your strategy is clear you know the structure needs to be changed
  • You have been a CEO or Director for a number of years and have just signed off the new strategy however in your gut you know some of the team are just not up for it
  • The economy has changed, the market has changed but internally we have not changed our structure. We are not set up to deliver in the changing landscape
  • We are struggling for growth, the company is doing ok but has become stagnant and cannot take that next step
  • We have been cutting back for the last five years and in some cases cut too close to the bone, we need to restructure to start growing again
  • We are simply not set up to deliver the strategy, our structure is based on years of small changes which has led to a complicated design that our customers find hard to do business with
  • Our workforce has grown out of control, we have too many layers and our span of control is too low, simplification is required

Eaton Square Approach

 At Eaton Square we offer an alternative approach to organisation design that is based on an underlying best practice methodology that has been tried and tested across multiple industries and organisations. The approach is extremely flexible and will be adapted to suit your organisation as a one for all approach does not work for Organisation Design. Some key concepts of our approach include:

  • We design by Level starting at the top and working our way down through the organisation allowing the new leaders own the design of their areas
  • Typically for Level 1 and 2 we have a very collaborative approach where all current Senior Management are part of the design process
  • We do it quickly, any top levels should be designed within a month. As you go deeper into the organisation it takes longer as processes and lateral capabilities need to be taken into consideration
  • The approach is workshop based with 1:1s with each member of the team leading to a design workshop with everybody in the room
  • We are very hands on in the approach and will guide the CEO and Senior Team through the process challenging and facilitating throughout
  • The output is not only the final design but also a deep report of issues and opportunities across the organisation

Critical Considerations

Having supported organisations through this process, we have come to some conclusions…

  1. There is no Silver Bullet – There is never a single solution or perfect structure.  You can look outside for context but you must use the process to identify what is right for your organisation
  2. Consultants can only do so much. Look for consultants to guide the process and discuss the un-discussable but having the right people who really understand the business is vital for success
  3. The chief executive must have an initial design in their head – at least a working hypothesis
  4. Challenge everything. If you are not having some heated discussions you are probably not testing the extremities of the design
  5. Select the right design team – This process always comes down to having the right minds in the room to work through the potential solution and make the hard decisions
  6. Visible senior leadership is vital for this process, it must be led from the top and we must align the right stakeholders throughout the process
  7. Process Overload. Don’t get lost in process design, this can become an over complicated exercise with no real benefit.
  8. The structure at the top constrains the rest of the design.  If you do not test the extremities of the design at the top level, in most cases, you will constrain the ability for change at the lower levels